SITE POLICY

​

At Orniva, we are committed to providing a seamless shopping experience and high-quality jewellery that you’ll love. Our customer care policy ensures transparency, fairness, and satisfaction.

1. Quality Assurance

We take pride in offering minimalist, non-tarnish, and elegant jewellery made from high-quality gold-plated and sterling silver materials. Each piece is carefully inspected before shipping.

2. Orders & Shipping
   •    Orders are processed within 3-5 business days after payment confirmation.
   •    We offer worldwide shipping, with delivery times depending on location.
   •    Tracking details will be provided once your order is dispatched.

3. Returns & Exchanges
   •    We accept returns/exchanges within 7 days of delivery.
   •    Items must be unworn, in original packaging, and with no signs of use.
   •    Customised or final-sale items are non-returnable.
   •    Shipping fees for returns are the responsibility of the customer.

4. Care & Maintenance

To preserve the beauty of your jewellery, avoid exposure to moisture, perfumes, and chemicals. Store your pieces in a dry place when not in use.

5. Customer Support

For any questions or concerns, please reach out to us:
📧 Email: contact@shoporniva.com
📸 Instagram: @shop_orniva

We value our customers and strive to provide a hassle-free, enjoyable shopping experience. Thank you for choosing Orniva!